Financial Services
• Prestige Finance
Seamless VoIP Migration for a High-Volume Call Centre
Migrating 200 agents to a Cloud PBX system with zero downtime and enhanced reporting capabilities.
The Challenge
Prestige Finance was using an aging on-premise PBX that lacked integration with their CRM. Call costs were high, and remote work for agents was impossible.
The Solution
E WORX SA deployed a hosted 3CX solution integrated directly with Salesforce. We provided IP phones for the office and softphone apps for remote agents, enabling a hybrid work model.
Key Results
- 30% savings on monthly call bills.
- Enabled "Work from Anywhere" for 200 staff members.
- Automated call logging increased sales team productivity by 15%.
Client Profile
- Organization
- Prestige Finance
- Industry
- Financial Services
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